Dial 1004 for Customer Service

A typical conversation with the one part of Telefónica that speaks English:-

ME: Hello, I'd like to close one of my email accounts, please.

Telefónica Customer Service: Why do you want to close the email account?

Because I'm drowning in spam and you don't have any filtering in place to protect me or any other Telefonica user.

TCS: You have to dial 952 357 000 and speak to the ADSL technical support.

But they don't speak English there...

TCS: I'm sorry, there's nothing I can do to help you.

So, to close an email account, I have to try to speak to some people who don't speak English? How would I do that?

TCS: I can't help, you must phone.

But that's a paying service, you add the cost of the call to my phone bill.

TCS: Yes sir.

So, to close an email account because you don't offer spam protection, I have to phone a tech support service that doesn't speak English and pay for a premium phone call into the bargain?

TCS: Yes

I don't think that's very good customer service.

TCS: Is there anything else?

Yes, HELP ME...


Click.


Hello?



Hello?






Hello?

You Can Only Close a Telefónica Account By Fax

2. You can open a Telefónica account on the phone but you can ONLY close an account by Fax. The company deliberately makes it easy to join and hard to leave.

REASONS TO HATE TELEFONICA OF SPAIN

NUMBER 1: Telefonica of Spain, is so arrogant and rude.