Telefonica Gets It Right Shock

In shocking news, honesty compels me to record a rare instance of GOOD customer service from Telefonica.

Despite our ongoing problems with their poor DSL service, it has to be said their response to an unexpected problem with the phone sockets in our Andalucia country getaway was actually impressive.

We turned up on Friday lunchtime to find none of the phone sockets working so we couldn't go online or use the phones. That's a real big problem when you depend on the internet for work.

A quick call to Telefonica Customer Service on 1004 produced a promise to come to the house the following morning to fix the problem. Even more amazingly they actually turned up - and fixed the problems in no time at all.

So, even though I still don't forgive them for their normally unhelpful attitude and intolerably unstable DSLservice, it's a rare hats off to Telefonica this weekend!